I help Services Leaders in SaaS companies optimize their operations.

• Services Delivery Framework
• Services Operations Playbook
• Maturity Model Assessment
• Fractional Services Operations Leadership

Services Leaders face these challenges:

• Poor customer expectations set during the Sale
• Inconsistent Project Delivery leads to unpredictable business results
• Poorly designed Services offerings

These issues are the root cause of Services Organizations that aren't operating effectively. A Services Delivery Framework and Operations Playbook will help you address these challenges.

My clients engage me to help in 5 different ways:

1. Maturity Model Assessment: Review the 4 key areas of Services Delivery Organizations and assess the maturity of your organization. Provide a report that outlines areas of focus that would propel you to the next level of maturity. Cost: $1,000
2. Management Operating Cadence: Many times, putting a system in place to hold your team accountable can seem overwhelming. In 90 minutes, we will define a Management Operating Cadence for your organization that will allow you to quickly move from chaos to smooth sailing. Cost: $500
3. Delivery Framework Assessment: Review your Project Delivery Framework and create a roadmap for improvement that outlines areas of focus that will help you achieve your objectives. Cost: $1,000
4. Services Operations Playbook: Over the course of 90 days, I'll walk you through the creation of an Operations Playbook using my templates to quickly and efficiently put the policies, procedures, reporting, and management cadence in place so that your organization is running like a well-oiled machine. Cost: $5,000
5. Fractional Professional Services Operations Leadership: your team can do the work, but they don't fully grasp the vision and you need someone to guide them in the tactical activities. You need a thought partner, someone who has seen your vision in action, someone with no allegiance to the way things have always been done. Cost: Based on Need.

Running a Professional Services Organization in a SaaS company is challenging.

Sales overcommits, your team is not following standard delivery framework resulting in customer escalations, you're perpetually understaffed, and you are running from urgent problem to urgent problem.

Services leaders have a limited amount of time to address the operation of their department because there is always a customer call, escalation, or pushed go-live to deal with.

Schedule a Discovery Call today and let me help you move your delivery and operations toward a predictable service that adds value to your SaaS organization.

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